Itil change request definition

ITIL Change Management ensures introduced changes are effective, with a keen focus on customer satisfaction. It also ensures that business needs are catered for, with all changes to documents recorded. A measured approach to change Essentially, change management is a program that addresses the scope and extent of any changes. According to ITIL, a change is “ the addition , modification or removal of anything that could have an effect on IT services. The change requester is the person or entity that opened the initial change request.

Note that the change requester can’t approve their own change request. When a user submits a formal request for something — a password change, new hardware or software they would like, or pretty much anything they want or nee it’s called a service request. ITIL’s formal definition of service request is “ a request from a user for information , advice , a standard change , or access to a service. For both of them, an RfC is “a formal proposal for a change to be made.

Usually, it’s a document (or form – if you use a tool) that describes a change in detail. A Change is backed by a Change Owner, holding a budget for its implementation. In the ITIL framework , change management is a part of Service Transition – transitioning something newly developed (i.

e. an update to an existing production environment or deploying something entirely new) from the Service Design phase into Service Operation (also known as Business As Usual) and aims to ensure that standardised methods and procedures are used for efficient handling of all changes. When everything works exactly the way it’s meant to, the service in question operates without a hitch. A formal request by a user for any service they require such as the installation of new software, change of hardware or replacement of a component is called a service request.

The ITIL approach to Change Management, as well as different types of changes, is explained in the article ITIL VChange Management – at the heart of Service Management. The official definition of service request given by ITIL is “a request from a user for information, advice, a standard change, or access to a service. ITIL Change management is a part of service transition stage that recommends a process flow to evaluate, plan and deploy a specific change request. Objective of ITIL Change Evaluation The primary objectives of change evaluation are: To set correct expectations for the stakeholder. To evaluate the intended effects of a service change and the unintended effects which occur, but are reasonably practical.

The most important element of this definition is that a change is a risk. Change request form is the medium through which the change initiator can describe the details of the proposed change. Each role is responsible for completing a specific task. ITIL defines Normal Change as “a change that is not an emergency change or a standard change.

Normal changes follow the defined steps of the change management process”. These are the changes that must be evaluate authorized and then scheduled according to a standardized process. A change request is a formal proposal for an alteration to some product or system. In project management, a change request often arises when the client wants an addition or alteration to the agreed-upon deliverables for a project. Such a change may involve an additional feature or customization or an extension of service, among other things.

Standard Changes are not tracked as a Request for Change (RFC), but are tracked elsewhere, often as Service Request records. The actual number of steps may vary depending upon the change type or model. It should be designed in such a way, that while making IT changes, the risks should be understood and minimized. ITIL change management process is the formal process for effective change to occur.

These change management process models and workflows ensure that any changes are done in a controlled manner. The first building block in the ITIL framework is the request itself. Requests are categorized as standar normal, major, or emergency. The next building block is the request process. Standard changes are often already covered by existing policies and don’t require approval.

For instance, to reset a password or to provide standard IT Services for a new user are examples of service requests. These are standard changes from ITIL service management point of view. Change management: This process has sequential activities which can be mentioned as registration and categorization, risk and impact analysis, approval, coordinate change build and test, authorize change deployment, and finally review and close change record. ITIL , formerly an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management that focuses on aligning IT services with the needs of business.

ITIL describes processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific, but can be applied by an organization toward strategy, delivering value, and maintaining a minimum level of competency. In order to help International users gain a real understanding of the specific terminology within the various AXELOS Best Practice Publications, translated glossaries have been created.